We have a 14-day return policy and you can return your products by adopting the following steps

 

How to Qualify for Returns

To qualify for a return, your item must be:
✔️ In its original condition (unworn/unused)
✔️ Product must be in original packaging with tags
✔️ Must have a receipt or proof of purchase

 

How to Start a Process of Return

1. To start the process, contact us at info@gioorganics.com and request a return.

2. In case your return is accepted, then we will provide the shipping details including shipping labels and instructions

3. Provide a complete return address

🚫 Note: Returns that are sent without prior approval will not be entertained or accepted.

 

Issues & Damages

It is requested you to always check your order on arrival and contact us instantly if: 

✔️ The item is damaged or defective

✔️ You have received the wrong product

We’ll work quickly to resolve the issue.

 

Non-Returnable Items

Kindly note that we do not accept returns for the following items to preserve your safety and hygiene 

❌ Opened or used skincare and beauty products

❌ Products that have been tampered with or missing original packaging

❌ Personal care items such as face masks and applicators

❌ Sale items & gift cards

In case you are not sure whether your product qualifies for returns or not, feel free to contact us any time

 

Exchanges

The fastest way to exchange an item is:

1. Request a return for the unwanted item.

2. Once approved, purchase the new item separately.

 

Refunds

At Gio Organics, to ensure a hassle-free shopping experience, we strive hard to assist you at every stage.  If you have returned an item and expecting a refund then, you must know that the process works in the following manner: 

Inspection of the Return: After receiving your returns, it is first inspected and assessed whether they qualify for a return or not

Approval of Refund: On approving the return, we process your refund by using your original payment method

Processing Time: After approval, refunds are generally issued within 10 business days, nevertheless, your credit card or bank provider may take additional time to transfer the refund to your respective account

In case, it's been more than 15 business days and you have not received refunds even after approval, then please contact us at info@gioorganics.com.